Receptionist / Appointment Coordinator

ABOUT THIS ROLE

The Receptionist / Appointment Coordinator position requires top-notch customer service skills, a genuine passion for client satisfaction, well-developed attention to detail, a warm and inviting phone voice, the ability to compose emails with a sincere and intelligent written voice, a strong ability to maintain composure and energy in the midst of frequent context switching throughout the day. This position is classified as Full-Time/Non-Exempt.

AS THE RECEPTIONIST & APPOINTMENT COORDINATOR, YOU WILL ...

  • Answer and route incoming calls to the appropriate person or department.
  • Communicate via email to confirm, schedule, reschedule and cancel client appointments.
  • Establish and update client account information in SalesForce (CRM).
  • Prepare and maintain client files (digital and paper) for client-facing team members.
  • Provide supportive assistance for various office management tasks.
  • Manage occasional projects as assigned.
  • Welcome clients with genuine hospitality, offer refreshments, and make the best first impression possible!

AS THE RECEPTIONIST & APPOINTMENT COORDINATOR, YOU ARE ...

  • A Skilled Communicator: Emotionally intelligent, friendly, a strong writer, and comfortable on the phone.
  • Diligent: You exemplify hard work with a personal sense of ownership over essential, role-based duties.
  • Proficient: MS Office, Google Workspace, SalesForce, Slack, VOIP, Copy/Scanner/Fax Machines.
  • Organized: You love when things are handled thoroughly, carefully, and efficiently.
  • A Problem Solver: A critical thinker who loves figuring out solutions when they aren’t immediately obvious.
  • Dependable: Punctual and professional; polished interpersonal and presentation competencies.
  • A Multitasker: Able to properly prioritize and manage multiple tasks simultaneously.
  • An Awesome Human Being: You’re positive and upbeat, kind and friendly with a humble attitude.

BENEFITS

  • Vacation: 4 weeks/year (3 weeks year one); roll over up to 40 hours per year or cash out your balance! 
  • Bonus: Annualized bonus issued on a quarterly basis
  • Insurance: 100% coverage medical, dental, vision, life, ADD&D, LTD
  • 401K: 4% match with 5% contribution, in addition to annual profit sharing distribution 
  • Fun: Quarterly team-building events with awesome co-workers!

Compensation is thoughtfully determined according to candidate experience and current third-party comp reports. Primary office hours are 9:00 am to 5:30 pm, Mon-Fri. This position is classified as Full-Time/Non-Exempt.

Fill out the form below or email your resume to Recruiting@mySPG.com